Products
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Present Yourself
CourseThis course will show you how to build Credible Character, cultivate trustworthiness, create fantastic first & lasting impressions, and how to present yourself as the gift that you are!
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Empathic Listening
CourseThis course explores how to practice empathic listening & deepen your customer relationships by listening to your customers at three levels: what they say, how it makes them feel, and what really matters to them as a result.
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Pose the Right Questions
CourseThis course explores how to pose the right questions, the jobs that questions do for you and for your customers, 5 different question types that will help you create value, and how to expand or narrow the scope of your questions.
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Create & Share Moving Stories
CourseThis course explores the power of stories, 4 story types, a transformational story structure, and how to share stories with impact.
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Ask Customers for Feedback
CourseThis course explores the 1x1 Customer Feedback Model, how you can uniquely serve each customer by asking for and attending to their feedback, and how to build trust by attending to what matters to your customers.