Empathic Listening
This course explores how to practice empathic listening & deepen your customer relationships by listening to your customers at three levels: what they say, how it makes them feel, and what really matters to them as a result.
Welcome to the Course
Reflect & Share
The Power of Empathic Listening
Ask Clarification Questions
Repeat & Recreate
Expert Moves for Empathic Listening
Deep Dive REPLAY: Empathic Listening
Practice Instructions & Deep Dive Slides
Empathic Listening Habit Guide
Box Breathing: Prepare to Listen & Hold Space
6 Steps to Ace Empathetic Listening in Sales: Developed in partnership with Gong
Article: 3 Lessons to Master the Art of Listening Empathically
Event Replay: Listen with Your Heart hosted by Andrew Sykes
LinkedIn Live: Your Customers Want to Be Heard & Understood
Course Summary
Course Feedback & Self-Assessment Survey: Make sure you CLICK "SUBMIT" before completing the course
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